Patients are seen by appointment only.  The first port of call to complete an Engage Consult online form. Please follow this link for more information: Engage Consult - New Dyce Medical Practice

If you are unable to complete the Engage Consult then please telephone 0345 337 9922 and speak to our receptionist.  Once the receptionist has listened to your query, they may direct you to another person or service, either within or outwith the practice. Our receptionists are trained to help you in the most appropriate manner, which may not necessarily be a GP call back.  Please see the link below for more information on how people and services who are not a GP can help you: https://www.know-who-to-turn-to.com/ 

If another person or service is not best placed to help you then the receptionist can fill in an Engage Consult on your behalf. You will be asked the same questions as other patients have to fill in online via Engage Consult. This request will be added to the same list as the Engage Consults which are done online.  This will only be completed for you providing the clinicians are not at capacity at the time you phoned.  If the team are at capacity then you will be asked to complete an Engage Consult the following day from 7am, or to call back when the phone lines reopen at 8am.  Please note that the restrictions on practice capacity have been calculated to be able to provide a service which is suitable and safe for both clinicians and patients. The telephonists are not able to add on a message or telephone request for another session, which is why you must complete an Engage Consult or telephone back at the next appropriate time. Once you have been triaged by the GP dealing with Engage Consult requests, you may be asked to attend the practice at a certain time for a face to face appointment with a clinician.  Please attend on time, or no more than 15 minutes early, for your appointment and, if possible, come alone.

Once a GP has triaged your Engage Consult request, a receptionist will contact you to arrange the type of appointment that has been requested.

In addition please note that:

• An adult should accompany children under the age of 14
• If you are unable to keep an appointment, please let us know as soon as possible so that the appointment can be reallocated
• Repeatedly missing appointments may mean that you will be asked to leave the practice list
• Appointment schedules are liable to change at short notice depending on clinician availability

CTAC Primary Care Information

Good diagnostic and treatment facilities are available at the surgery and if you are able to get there, we can treat you more effectively.  In general, home visits are only intended for those who are too ill to come in.  If you do not have a car, you should try to arrange a lift from a relative or friend or take a bus or taxi.  Very few, if any, illnesses are made worse by a short journey.

If a visit is medically necessary, we will be happy to arrange this. Please contact the surgery and give the receptionist all the necessary details so that the doctor can assess the urgency of the call.

Please try to ring before 10:30 for a house call. The visiting clinician may not always be the one you usually see.

If you do not speak English, translator services can be arranged – details from reception

It is important that you inform our reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. 

If you fail to notify the Practice that you are unable to attend you will be sent a letter informing you that you have defaulted from your appointment.  Persistent defaulters may be removed from the list.

New Dyce Medical Practice is committed to the development of General Practice and as such has developed an active interest in assisting medical and nursing education.  We may on occasion use video-recording equipment in consultation as part of the teaching process.  Patients consent for this will always be requested beforehand. 

It is hoped that all patients will assist with these educational initiatives but if you wish to see the doctor alone please do not hesitate to ask for the student to leave or the video camera to be switched off.